AV Support & Service Solutions

Yes! We offer flexible service and support contracts based on your needs. From on-demand troubleshooting to fully managed services with remote monitoring, we provide solutions that fit your business.

Yes! If you need:

• Faster response times
• Extended support hours
• Additional coverage

We can upgrade your plan to ensure you receive the best level of service for your business.

Yes, proactive monitoring is available as an optional service. If included in your agreement, we will:

• Continuously monitor your AV system
• Detect potential issues before they cause problems
• Provide real-time support to keep your system running smoothly

We’ll help you determine the best service agreement based on:

• The complexity of your AV system
• Your business operations and uptime requirements
• Your support and service expectations

Let’s find the right plan for you.

When issues arise, we make it simple:

• Call our support team for immediate assistance
• Email us to request service
• If you have a service contract, you’ll receive priority scheduling based on your SLA

If an on-site visit is needed, simply:

• Call or email our service team
• Confirm your service agreement and priority level
• Schedule a visit based on your SLA response time

If you experience an issue outside of our standard business hours, don’t worry—we’ll address your request first thing on the next business day. If you have a priority support contract, your request will be handled as soon as our team becomes available.

An SLA defines the guaranteed response time for service requests. Based on your agreement, you’ll receive:

• Same-day support for urgent needs
• Next-business-day resolutions for standard service requests

This ensures you get the right level of support for your business.

We provide:

• Remote troubleshooting to resolve issues quickly
• System diagnostics to identify problems
• Software updates to keep your system current

Many issues can be fixed remotely, reducing downtime and eliminating the need for on-site service.

Our managed services give you peace of mind with:

• Ongoing system monitoring
• Preventative maintenance
• Remote troubleshooting & diagnostics
• Priority response times for service requests

With a managed services agreement, we proactively maintain your AV systems so you can focus on running your business.

We offer support nationwide, with both remote and on-site service available. No matter where your business is located, we have a solution for you.