Print & Design Support | DGI Communications

Customer Service

InVisuals Department

800-344-0432

Mon-Fri, 8am - 5pm

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FAQS

How do I submit files for output?

To ensure a smooth and speedy project, we recommend packaging your InDesign or Illustrator files before submitting them. By packaging your files, all fonts and links used in your design are gathered in one location, making it easier for us to access and work on your project. This way, we can get your project up and running as soon as possible.

What software do you support?

We support all major design software, but our preferred programs are the Adobe Creative Suite, including InDesign, Illustrator, and Photoshop. Please note that files from Microsoft Word and PowerPoint are not recommended, as they can be difficult to work with and may not output properly. If you require output from these files, there may be an additional charge.

What are the setup costs?

Submitting a print-ready file for our digital printing services means there are no setup costs involved.

Can you match PMS colors?

By selecting colors from the Pantone+ Coated formula guide, you can be sure that we’ll achieve the exact color you’re aiming for. When designing in Illustrator or InDesign, simply choose colors from the Pantone+ Coated Swatch Palette. Our RIP software recognizes Pantone Spot colors and will automatically substitute the closest matching color for each, ensuring accurate color reproduction.

What is your maximum output size?

Large format digital printing machines are typically roll-fed, allowing for images of varying lengths up to 100 feet. Standard widths range from 48 to 70 inches. To create larger sizes, pieces can be tiled with seams that are virtually unnoticeable. In addition, select fabric and vinyl banner materials are available in widths up to 15 feet.

When is digital printing cost effective versus traditional printing technologies?

Large format digital printing is an ideal solution for short production runs with quantities of 500 or less. It is also perfect for meeting short turnaround requirements for higher quantities or just-in-time inventory requirements over long periods to avoid graphics obsolescence.

Are there minimum quantity requirements?

Digital printing has revolutionized the way businesses produce custom, full-color graphics like posters, banners, trade show graphics, and vehicle graphics. With digital printing technology, even low quantity orders of just one item are affordable. This makes it a cost-effective solution for businesses looking to create eye-catching, high-quality graphics without the need for large print runs.

What kind of turnaround can I expect?

The turnaround time for your project depends on its size and complexity. At DGI, we offer a standard turnaround time of 48-72 hours. If you have tighter deadlines, we can work with you to provide quicker turnaround times to meet your needs.

Do you print your proofs on the actual material?

Certainly! By viewing a proof, you will be able to see the final product on the actual material it will be printed on, ensuring accuracy and avoiding any surprises.

Design Templates

Use the blank templates below for some of our popular products in Illustrator, InDesign, and PDFs.