Starting February 2025, legacy hardware running older versions of the Android operating system will no longer support the Zoom Rooms Android Controller. This critical update affects popular devices such as Crestron touch panels, Poly Trio systems, and Yealink devices, leaving businesses with a choice: upgrade or replace outdated hardware to maintain seamless operations.
Don’t risk walking into a conference room that won’t work. Here’s what you need to know to stay ahead.
What’s Happening?
Zoom will discontinue support for Zoom Rooms Android Controllers running on older hardware beginning February 2025.
This change will impact several popular systems, including:
- Crestron touch panels (TSS-7, TSS-10, Mercury/Mercury X, TSW/TSS-xx60).
- Poly Trio 8500/8800 and Yealink CP960 devices.
Who Will Be Affected?
Crestron Devices
- Models impacted: TSS-7, TSS-10, Mercury/Mercury X, and TSW/TSS-xx60 touch panels used for scheduling panels or controllers.
Solutions: Some systems require complete replacement. Others can convert to Windows-attached Zoom Room Controllers (WinZRC) with additional equipment like EDID adapters.
Poly Trio and Yealink Devices
- Models impacted: Poly Trio 8500/8800 and Yealink CP960 used as Zoom Room Controllers.
Solutions: Replace or upgrade hardware to ensure continued functionality.
Steps to Protect Your Business from Disruption
Replace Unsupported Devices: Identify and replace any hardware that cannot be updated to meet the new requirements.
Upgrade Firmware: Certain Crestron Flex systems using Mercury/Mercury X or TSW panels can be upgraded to Windows-attached controllers. Note that functionality changes and additional adapters may apply.
Consult with DGI: The DGI team can assess your current hardware, recommend solutions, and help you implement upgrades ahead of the February 2025 deadline.
Next Steps to Stay Operational
Avoid the risks of outdated technology by acting now. Here’s how to prepare:
Review Your Hardware: Check your devices against the impacted models listed above.
Plan Your Upgrades: Replace unsupported systems or schedule firmware updates.
Reach Out to DGI: Our team can help you navigate these changes, from planning upgrades to purchasing additional equipment like EDID adapters
Resources to Guide You
For more detailed information, explore these resources:
Zoom’s Overview of the Update and Affected Devices
Crestron Device Upgrade Procedures
Poly Trio and Yealink Compatibility Solutions
Why Work with DGI?
As trusted advisors in AV integration, DGI is here to help you navigate these critical changes. From assessing your current setup to implementing seamless upgrades, we’re committed to ensuring your technology supports your business needs today and beyond.
Let’s plan your Zoom Rooms upgrades now—contact DGI for a consultation!
